FAQ
1. What baby & kids clothing does BurakMumcu sell? BurakMumcu offers soft, safe, and adorable clothing for newborns, infants, and toddlers – including onesies, rompers, sleepers, tees, leggings, hoodies, dresses, sets, cardigans, and seasonal outfits. Everything is designed for comfort, play, and that heart-melting cuteness!
2. Where do you ship? We ship to all 50 states in the United States, including Alaska, Hawaii, and Puerto Rico (where available). Orders are processed and shipped within 1–2 business days.
3. What are your shipping options and times? We offer three simple options (delivery times are business days, excluding weekends & holidays):
- Express Shipping (3–6 business days): $20
- Free Standard Shipping (7–14 business days): $0 (on qualifying orders – threshold shown clearly at checkout)
- Standard Shipping (7–14 business days): $10
You'll receive a tracking number via email as soon as your order ships.
4. Do you offer free shipping? Yes! Free Standard Shipping (7–14 business days) is available on qualifying orders (the minimum amount, if any, will display transparently at checkout).
5. What is your return policy? We want every little one (and parent) happy! Enjoy 30-day returns on unused items in original condition with tags/packaging. Most returns include a prepaid label. If damaged or wrong size, we cover return shipping and make it right with a refund or exchange.
6. How do I track my order? Check the tracking link in your shipping confirmation email, or log into your BurakMumcu account for real-time updates.
7. Are your clothes safe and gentle for babies & kids? Yes! All BurakMumcu clothing uses soft, skin-friendly fabrics that meet or exceed U.S. safety standards (CPSIA compliant). Many are tag-free, machine-washable, and free from harsh chemicals – ideal for sensitive newborn and toddler skin.
8. How can I contact support? We're here for you and your minis! Email: support@burakmumcu.com Live chat: Bottom right on the website We usually reply within 12–24 hours (Monday–Friday).